Dispatch & Shipping

Standard delivery

Dispatch time for standard delivery - orders received before 2pm on working days are usually dispatched the same day. Weekend orders are dispatched on the following Monday and orders during holidays are dispatched the day we return. We will keep you informed of the progress of your order and will usually give you a tracking number on dispatch. 

UK – Standard delivery charges range between £2.99 and a maximum of £5.99 (UK Mainland, Scottish Highlands & N. Ireland). Small parcels are dispatched by Royal Mail First Class (usually a 1-2 day service) and larger parcels with a 48 hour parcel service. (Highlands 72 hour service). Heavier (non-Royal Mail) parcels to offshore UK islands charged at the cost to us. Some parcels which are light but measure over 61cm packaged length, may be dispatched on a 3-5 day non Royal Mail service. Details will also be shown at checkout.

Items delivered by Royal Mail carry a code which is scanned on delivery. Your dispatch confirmation should have this code in it and it can be used at the Royal Mail Track and Trace website to check if delivery has been attempted.

Ireland – Standard delivery charges range between €3.99 and a maximum of €8.99. Smaller parcels are dispatched by Royal Mail Airmail (usually 3-4 days) and larger parcels with a 24 hour parcel service. For smaller parcels an option is offered at checkout to upgrade to next day 'Express delivery. Details will also be shown at checkout.

Western Europe - Delivery charges start at €3.99 and vary depending on the weight and volume of the parcel. Smaller parcels are dispatched by Royal Mail Airmail (usually 3-4 days) and larger parcels with a parcel service. (4-5 days depending on destination). Some longer items may exceed the maximum dimensions for our standard services, in which case we will contact you to quote for possible alternative services.

Eastern Europe - Delivery charges start at €3.99 and vary depending on the weight and volume of the parcel. Smaller parcels are dispatched by Royal Mail Airmail (usually 6-7 days) and larger parcels with a parcel service. (6-8 days depending on destination). Details will also be shown at checkout. Some longer items may exceed the maximum dimensions for our standard services, in which case we will contact you to quote for possible alternative services.

North America - Delivery charges start at US$4.99 and vary depending on the weight and volume of the parcel. Smaller parcels are dispatched by Royal Mail Airmail (usually 7- 10 days) and larger parcels with a parcel service. (3-7 days depending on destination). Details will also be shown at checkout. Some longer items may exceed the maximum dimensions for our standard services, in which case we will contact you to quote for possible alternative services.

Rest of the world - Delivery charges start at £2.99 (approx AU$4.50 / US$4.99) and vary depending on the weight and volume of the parcel. Smaller parcels are dispatched by Royal Mail Airmail (usually 7- 14 days) and larger parcels with a parcel service (7-14 days depending on destination). Details will also be shown at checkout. Some longer items may exceed the maximum dimensions for our standard services, in which case we will contact you to quote for possible alternative services.

 

Express Delivery
Mainland UK & Ireland only

Delivery is guaranteed by 5.30pm on the day following dispatch, dependent on orders being placed before 1pm. Details will also be shown at checkout. Some longer items may exceed the maximum dimensions for our usual express services, in which case we will contact you to quote for possible alternative services.

We give priority to Express Delivery orders to ensure same-day dispatch. If placing an order after 1pm please contact us to check if same day dispatch is possible. Delivery day for Express delivery orders placed after 1pm on a Thursday will usually be Monday but it may be possible to arrange Saturday delivery by contacting us. Guaranteed next morning delivery may also be arranged by contacting us. Saturday and morning deliveries incur extra charges.

Weekend orders are dispatched Monday and orders during holidays are dispatched the day we return. We will keep you informed of the progress of your order and will give you a tracking number on dispatch. All Express Deliveries will need to be signed for on receipt.

Deliveries will be to the address stated within the order. We can only deliver to an address, not a named individual. When no-one is available to accept the item, a card will be left informing you of the alternative delivery options available. For buildings with multiple occupancy, the complete address must contain business name or department details. On occasions our carriers may deliver to a neighbouring address and a card will be left giving you details.

We cannot deliver to PO Boxes. Please contact us before ordering for delivery to a BFPO address.

Delays - All of the above delivery time estimates are based on information given to us by the delivery companies concerned. In the vast majority of cases these prove to be accurate, but on occasions, particularly around national holidays and times of adverse weather, these may vary. It is not possible for us to arrange delivery at a specific time of day.